Frequently Asked Questions

Yes, insurance is required of our guest(s) while renting a vehicle from Ohana Rent A Car.

If you do not have an insurance policy under your own name, we will be able to accept another policy holder’s insurance IF you are listed/covered as an additional driver. If you are not covered under any other policy, you will have to purchase other means of insurance.

Unfortunately, Ohana Rent A Car does not provide insurance for sale at this time. Insurance will have to be personally provided. If there is no proof of insurance, reservation will not be completed and must be cancelled.

Yes, any additional drivers you may have, must also provide a valid driver’s license and proof of insurance.

Due to regulations implemented by the Kahului Airport (OGG) we, unfortunately, are not able to provide delivery services at this time.

Your rental will be available for pick up at our office (very close to airport) Ohana Rent A Car is located at 405 Kele St Unit B Kahului, HI 96732.

Transportation will be available curbside at the Kahului Airport (i.e., taxi). We also provide our own shuttle services for your convenience at no charge during business hours and for a small fee after hours.

Shuttle service must be requested upon booking or 48 hours in advance of your arrival.
Upon request, you will need to include your expected arrival time & size of your party. Once you’ve collected any luggage you may have, you would then contact our office to let us know you are ready to be picked up and an agent will provide you with detailed instruction on designated pick-up area, shuttle description, and ETA.

FREE shuttle services will be available to and from Kahului Airport from 9:00am – 4:30pm.
ii: Shuttle service transportation after our normal business hours will be subject to an additional fee.

Vehicles will be parked curbside in front of our office. Agents will send detailed instructions via text message on vehicle description and key location prior to your arrival.

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